Return Policy

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the product is well delivered in undamaged condition. Then check whether the product is made the same as it is described in your order as soon as possible without removing the tags, altering or washing it.

If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Our return and exchange process is very easy. First, please send your return reason together with its supportive pictures to Second, our customer service will check your email and analyze the issue. If your return request is supported, our customer service will email you our return shipping address and ask you to ship it back. Returns without an authorization will not be processed.

If your order belongs to Weddings & Events category, please pay attention to the following instructions:

Sizing or Fitting Issues

If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inch on either side of a seam. Flower detailing, beading or belts/ribbons may limit the ability to let a dress out.

Should your item size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

Dresses or clothing that does not fit properly but fits the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on VerCart. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact customer service to see if a return or refund is possible.

Style or design is not 100% exactly the same as ordered

For the products that are totally handmade, e.g. wedding and event dresses, handmade oil paintings, etc, it is really hard to promise a 100% similarity between the product shown in our website and the product you received, even they are made by the same handicraftsman. In other words, the product you receive is unparalleled in this world. So please allow a slight difference exists between what you receive and what is shown in the picture, as this is a feature of pure handicraft. To minimize differences, we strictly test the quality before shipment, including the check of design similarity. If you are confident that the order was totally a wrong one, please contact our customer service within 7 days, and we will try our best to solve your problems.

Defective, Damaged or Mis-shipped Items

If we shipped you an item in the wrong color: You are eligible for a full refund after customer service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.

If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide customer service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, customer service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. Vercart will then ship you a new item immediately.

not be returned or exchanged due to hygienic reasons

Personalized and dyed items, earrings (including jewelry sets containing earrings), and personal care items (including lingerie) are final sale, no returns or exchanges.

Cancellation Policy

The majority of our products can be cancelled up until they are shipped. If your order status is Pending, we can cancel it for you the time when your request sent to If your order status is Processing, you can send email to to ask for a cancellation of your order. Once an order has been shipped, it can no longer be cancelled. 
See the chart below for information on products that may require a restocking/processing fee:

*When you receive an email entitled "Paid Successfully #(Order Code)", your payment has been confirmed.